Message from the Family Advisory Committee
Families and guests often see many different staff and volunteers during their stay at Roger’s House. The Family Advisory Committee discussed their experiences and what has made them more enjoyable.
Thank you for…
- Recognizing the uniqueness of our child
- Being respectful and accepting of our family and child regardless of our situation
- Remembering that each admission is unique - there may be a new set of circumstances at each visit
- Trusting our instincts.
- Being open to what we are saying or suggesting, and explaining why it may not be feasible.
- Involving us on any changes to the care plan
- Being sensitive and empathetic to our emotional state; being in tune with the changing situation
- Giving us time to consider our options
- Re-assuring us when we have doubts or second guesses
- Respecting and supporting our/our child's choices
- Taking your time, being there to listen/share our story
- Respecting our privacy by being aware of what you're saying when/where
We appreciate it when you…
- Take the time to introduce yourself and explain your role
- Find out how we would like to be addressed
- Let us know what we can do to help, but also giving us the option of not doing anything
- Are aware of your language. "I'll be right back" can mean different things to us, please try to be specific.
- Take care of our medical equipment and are prudent with medical supplies
- Have an understanding of our child's diagnosis and history - we can fill in the blanks!
- Ensure there is support for us when you are delivering bad news especially when there is only one parent present
- Say goodbye at the end of your shift and let us know who will be replacing you.
